APPOINTMENTS

We operate an appointment system for all surgeries.  Some are pre-bookable and some are for same day booking.  Please try to avoid Mondays if your appointment is not urgent. You may see any of the doctors at the Practice.   

CANCELLATIONS

If you are unable to keep your appointment, please tell us as soon as possible as appointments are in great demand and your appointment could be offered to someone else.

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TELEPHONE ADVICE

If you require urgent advice please telephone the Surgery and give full details to the receptionist who will contact the appropriate person. The receptionist will be able to help with routine matters but cannot give medical advice. The doctors only have a short time each day to deal with telephone calls so if you need to speak to a doctor, please leave a message at the surgery, giving details of the problem and a telephone number where you can be contacted all day.

The doctors will return your call as soon as possible but will not be able to keep ringing you if you are not at home. Messages may also be left for Health Visitors, Midwives and the District Nurses; however it may be best to call them directly on the numbers detailed in the "Contact Details" section of this website.

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ACCESS FOR THE LESS ABLE

Access can be gained to all ground floor consultation rooms without having to negotiate steps and distances between the waiting room and the consultation rooms are quite short.  We have one consulting room upstairs, so please tell the receptionist if you cannot manage stairs and we will make sure you can be seen downstairs. 
 

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Test Results

Unless advised otherwise by your doctor, requests for results of tests, whether by telephone or in person, should be made after 2:00pm. Please allow adequate time for the results to come back. The doctor or nurse can advise you of how long this may be at the time of your test.

Please note that reception staff are unable to interpret test results. They will only report normal results or will advise you to discuss the result with a doctor.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.